1. Acceptance of Terms

Welcome to Chasexpress. By accessing our website, mobile applications, or using any of our shipping services, you agree to these Terms of Service ("Terms"). Please read these Terms carefully before using our services.

2. Service Description

Chasexpress provides comprehensive shipping and logistics services globally, including:

• International and domestic shipping services
• Real-time package tracking
• Customs brokerage services
• Freight forwarding
• Warehousing solutions
• Express delivery services
• Door-to-door delivery

3. Account Registration

3.1. To use certain services, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

3.2. We reserve the right to:

• Suspend or terminate accounts for violations
• Refuse service to anyone at our discretion
• Modify or discontinue services without notice

4. Shipping Regulations

4.1. Package Requirements:

• Proper packaging to prevent damage
• Accurate declaration of contents
• Valid addresses and contact information
• Compliance with size and weight restrictions

4.2. Prohibited Items:

• Illegal substances and contraband
• Dangerous goods and hazardous materials
• Firearms and weapons
• Live animals (except where specifically permitted)
• Perishable goods without proper arrangements
• Currency and negotiable instruments
• Precious metals and stones

5. Pricing and Payment

5.1. Shipping Rates:

• Based on weight, dimensions, and destination
• Subject to fuel surcharges and additional fees
• May include customs duties and taxes
• Special handling fees where applicable

5.2. Payment Terms:

• Payment required before shipping
• Accepted payment methods as specified
• Additional charges for failed payments
• Prices subject to change without notice

6. Delivery Times and Guarantees

6.1. Delivery estimates are:

• Based on normal operating conditions
• Not guaranteed unless specifically stated
• Subject to customs clearance times
• Dependent on accurate shipping information

6.2. Delays may occur due to:

• Weather conditions
• Customs inspection
• National holidays
• Force majeure events
• Incorrect shipping information

7. Liability and Insurance

7.1. Standard Liability:

• Limited to declared value or $100, whichever is less
• Claims must be filed within 30 days
• Proof of value required for claims

7.2. Additional Insurance:

• Available for purchase
• Must be requested before shipping
• Subject to terms and conditions

7.3. We are not liable for:

• Consequential or indirect losses
• Delays beyond our control
• Improper packaging
• Inaccurate shipping information

8. Claims and Disputes

8.1. Filing Claims:

• Within 30 days of scheduled delivery
• Supporting documentation required
• Subject to investigation

8.2. Dispute Resolution:

• Attempt to resolve informally first
• Mandatory arbitration for unresolved disputes
• Governing law of [jurisdiction]

9. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of updated terms.

10. Contact Information

For questions about these Terms, contact us at:

• Email: support@chasexpress.com